Refund policy
Thank you for shopping at Wild!
PRODUCT RETURNS
Products, ordered from the online shop, can always be returned within 14 days from the time the order was delivered, recorded by the shipping company for a refund or replacement.
If you wish to return your purchase, please contact our customer service first support(at)wild.fi. To assist in a quick resolution, please state 'Product Return' as the email's subject, give us your contact information, order number product name or number, reason for returning the product and whether your want a refund or replacement.
Products returned to Sisux Oy are done so at the customers expense. Please add your contact information and order number inside the package to assist identification and resolution.
Returned products must be unused, in the original packaging and fit for retail if the customer wishes to exchange the product or requires a refund. All tags must still be attached to the products. The retail package must be intact, also be fit for retail.
Refunds or replacements will only be authorized once the product has arrived at the return address, customer information and original order number have been verified, the product has been inspected and accepted as satisfying the above requirements. Refunds only apply to the original sales price of the product and will be provided using the payment method of the original order. The customer will be refunded the price they originally paid for the product even if the product price has changed thereafter.
Neglecting or refusing to pick up or accept an order does not cancel the order or constitute exercising your right to return a product. Any return shipping costs caused by neglecting to pick up an order will be charged to the customer.
PRODUCT WARRANTY
All Sisux Oy’s products are covered by a warranty against defects in materials and workmanship for the periods stated on garment tags, order confirmations or outlined below.
Warranty period is 12 months for all goods bought online.
Material and workmanship defects usually show up very quickly. It is important that you inspect your product regularly, at the first time of use and at the very latest at the end of the winter season. Defects are usually faulty seams, irregularity in a fabrics construction or quality problems in accessories such as zippers and buckles.
The warranty takes effect when the customer takes possession of the product, as recorded by the shipping agent, and remains effective for the period of time indicated. If you have a complaint regarding a product, please contact info(at)wild.fi. To assist in a quick resolution, please state 'Product Warranty' as the email's subject, give us your contact information, specify in detail how the product is deficient or damaged, what happened and when the product was purchased. If possible, please give the original online shop order number and product name or number. Attach to the e-mail a receipt and photos of the defect and the product label indicating when the product was manufactured. The more information we have the better!
In complaint cases covered by warranty, we generally offer the following compensation alternatives:
- Repairing the product, if possible
- Replacing the defective product with a new one, if it cannot be repaired
Please make sure that you have observed the product’s usage and care instruction as the warranty only covers defects in materials and manufacture. The warranty does not cover normal wear or faults resulting from incorrect use.