Shipping policy

DELIVERY

We ship to EU countries.

Orders are usually shipped within 1–3 weekdays. If a product is temporarily out of stock, we will send you notification by e-mail. Once the package has been sent, you will be e-mailed a tracking code allowing you to keep track of the delivery. When the package is ready for pick-up, you will receive an arrival notification. Shipping and delivery requires you to provide a valid address and telephone number when placing the order. Your order cannot be processed without you providing this information.

Sisux OY cannot be held liable for any indirect costs caused to the customer by delivery delays or purchase cancellations. However, consumer customers are entitled to invoke their rights under the Consumer Protection Act with regard to delays in product delivery.

Upon receipt of delivery, the customer must immediately check that the delivery contains all the products ordered. In the event of deficiencies in a product or delivery, you must notify our customer service (support(at)wild.fi) as soon as possible, no later than 14 days from the time, recorded by the shipping company, the order was delivered.

FORCE MAJEURE

We cannot be held liable for delays or damage caused by impediments that could not be reasonably anticipated or the consequences of which could not be avoided. Force majeure refers to a surprising and unexpected event that prevents the performance of the agreement. Examples of a force majeure event are labour disputes, employees falling ill, import and export bans, interruptions in public data connections, and power outages. If a force majeure condition persists for more than a month, both the vendor and customer are entitled to cancel the deal without any damages or delay penalties.