Terms of service

TERMS OF SERVICE

Valid from the 1^st July 2024

'Wild.fi' Online Shop operates under Wild Lapland Products / Sisux OY.

Sisux OY is a Finnish company and as such all laws and regulations related to online shopping for example product warranty, customer rights, conditions of sales, shipping, payment are covered by Finnish Law in relation to EU standards.

WILD OF FINLAND

The online shop's products are sold by Sisux OY (3351761-2). We sell products to members of the public (private persons) who are of legal age. We reserve the right to changes prices and shipping fees.

ORDERS

You (The Customer) can order our products from our online shop at wild.fi

Online shop orders are only processed after payment has been confirmed.

After receiving an online shop order, we send the Order Confirmation e-mail that lists the price of the order, shipping costs and the products ordered. Receipt of the Order Confirmation requires the customer listing an e-mail address when placing the order.

The customer must commit to the effective terms of delivery upon ordering.

If you have a discount code to the online shop, enter the code in the designated field before confirming the order. As a general rule, you can only use the same discount code once, and the code must be valid when the order is placed. You cannot redeem a discount after making an order.

Please note that orders are processed automatically and therefore cannot be cancelled after the order has been paid.

Changes, such as adding items to your order after the order has been paid, are not possible.

PAYMENT METHODS

Sisux OY uses a payment service for the payment of online orders.

By selecting the payment method, you accept the terms of the payment service:

Complaints regarding to issues with payment are the responsibility of the payment service provider.

Our primary payment service is Klarna which offers invoice, installments, credit card payment and online banking services as payment options.

By giving information during the checkout you agree to Klarna AB's (Klarna AB, Sveavägen 46, 111 34 Stockholm) conditions. By clicking the "buy" button you agree to general conditions of Sisux OY

Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Paytrail customer information can be found here.

ORDER- AND PAYMENT CONFIRMATION

When we have received your order, we will immediately send you an order confirmation by email. The email will include your order information. In case the order confirmation does not arrive, make sure to check the junk folder as well. Always check the content of the order confirmation. If you have questions, contact our customer service, info(at)wild.fi, as fast as possible. Save the order confirmation in case you have to contact our customer service. When dealing with the customer service, always keep your possible customer number and order number available. Always check, that the content of your package matches the products in the order confirmation.

DELIVERY

We ship to EU countries.

Orders are usually shipped within 1–3 weekdays. If a product is temporarily out of stock, we will send you notification by e-mail. Once the package has been sent, you will be e-mailed a tracking code allowing you to keep track of the delivery. When the package is ready for pick-up, you will receive an arrival notification. Shipping and delivery requires you to provide a valid address and telephone number when placing the order. Your order cannot be processed without you providing this information.

Sisux OY cannot be held liable for any indirect costs caused to the customer by delivery delays or purchase cancellations. However, consumer customers are entitled to invoke their rights under the Consumer Protection Act with regard to delays in product delivery.

Upon receipt of delivery, the customer must immediately check that the delivery contains all the products ordered. In the event of deficiencies in a product or delivery, you must notify our customer service, info(at)wild.fi, as soon as possible, no later than 14 days from the time, recorded by the shipping company, the order was delivered.

FORCE MAJEURE

We cannot be held liable for delays or damage caused by impediments that could not be reasonably anticipated or the consequences of which could not be avoided. Force majeure refers to a surprising and unexpected event that prevents the performance of the agreement. Examples of a force majeure event are labour disputes, employees falling ill, import and export bans, interruptions in public data connections, and power outages. If a force majeure condition persists for more than a month, both the vendor and customer are entitled to cancel the deal without any damages or delay penalties.

OBVIOUS PRICE ERRORS

We reserve the right to cancel an order in the case of an obvious and substantial error in pricing. An obvious price error means a case where the product price listed in the online shop deviates significantly from the actual price of the product in question.

The following lists examples of obvious price errors:
- the price of a product is listed as €0.00 or there is no price
- the price of a product worth hundreds of euros is listed as €59.90, for example (decimal errors)

In the examples provided above, the erroneous price deviates so clearly from the actual price that the customer is expected to understand the error.

PRE-ORDER POLICY  

Pre-order is an order placed for item/s before they are available for sale online. When you place a pre-order the stock is reserved for you and when the product becomes in stock your order will be dispatched. The estimated delivery period will be noted in the description of the product on our website.

HOW DO PREORDERS WORK?

It is the customers responsibility to read the below information carefully before placing an order for a pre-ordered item.

At the time you place your order, you will be required to pay the full amount of the order to secure your pre-order.

If you order multiple pre-order items or if you combine in stock items with pre-order items Sisux Oy will ship your order once the pre-order item or items arrive. If you would like for the in stock items to be shipped separately from the pre-order item you will be charged twice for shipping or we can ship all items together once the pre-order(s) arrive in store. We highly recommend placing two separate orders if you would prefer earlier shipment of in stock items.

Please choose your colours and sizing carefully as we aren't always able to amend orders once they have been placed with our manufacturers. Should you need to change your size it is subject to if smaller or larger sizes are available. Pre-order items are made and reserved specially for you.
Once your order has been placed you will receive your order confirmation via email. Please also ensure to check your junk mail in case your order confirmation has gone there. 

Once the product is available and your order has been dispatched you will receive an email with your tracking information. Please also ensure to check your junk mail in case your shipping details have gone there.
 
If for some reason we cannot fill your order due to an inventory or manufacturing error, we will contact you immediately with a resolution. We always want the best possible outcome for you, so you will be able to choose any other item/s from our store at no extra cost to you even if there is a small difference in price. Alternatively, we are also happy to offer you a refund or store credit in this instance.

Should you need to return or exchange any pre-ordered items standard return policies apply with the exception that the return period is from the delivery date not from the time you have ordered.

WHY IS MY PRE-ORDER DELAYED?

Production delays: We work with multiple manufacturers to produce our garments. These factories may experience unforeseen circumstances which could cause a change in our production timeline. These circumstances include but are not limited to supply shortages or events which negatively impact factory staffing (i.e extreme weather or pandemic). 

Shipping and customs delays: Weather or unpredictable events such as Covid-19 can cause shipping delays. Customs delays can sometimes prevent shipments arriving to our warehouse on schedule. These types of events can also affect shipments from our warehouse to our customers. 

Please kindly note that we have no control over when a pre-ordered item arrives, but instead offer estimates. We typically give straight month ETAs to allow ample time and lee way for shipping. We genuinely try our best endeavours to deliver on time or early, however variables such as the above can cause delays. Sisux Oy unfortunately cannot offer refunds on pre-orders due to change of mind or any delays which are out of our control as mentioned above. We do not recommend pre-ordering any styles if they are time sensitive or for gifts. 

 

OTHER INFORMATION

We reserve the right to make changes to our terms of delivery. Before placing an order, the customer must study the effective terms of delivery.

Sisux OY processes all customer details in full confidence.